Senior Manager, Commercial Insights & Effectiveness (Patient Services & Specialty Distribution)
About Acadia Pharmaceuticals
Please note that this position is based in either San Diego, CA, or Princeton, NJ. Acadia's hybrid model requires this role to work in our office three days per week on average.
Position Summary:
As a Senior Manager, Commercial Insights & Effectiveness (Patient Services & Specialty Distribution), you will play a critical leadership role in driving operational excellence and performance insights across Acadia’s patient services and specialty distribution network. You will integrate diverse data sources and collaborate across functions to generate actionable insights into the patient journey — from onboarding and payer access to ongoing treatment adherence. Your work will directly support strategic decision-making, operational improvements, and enhanced patient experiences across our commercial organization.
In this role, you will be responsible for delivering comprehensive analyses of HUB, Specialty Pharmacy (SP), Specialty Distributor (SD), and 3PL operations. You will define and monitor key performance indicators (KPIs), assess process efficiencies, identify opportunities for growth, and recommend enhancements that optimize patient support programs. You will also lead root-cause investigations and deliver insights to senior leadership in a clear, impactful manner, ensuring data-driven decision-making across patient services, market access, sales, marketing, and trade functions.
The ideal candidate brings deep knowledge of access and reimbursement processes within hub/specialty pharmacy distribution models, is highly skilled in data analytics, and possesses a strong curiosity and structured problem-solving approach. The ability to synthesize complex data into clear insights, collaborate across departments, and juggle multiple high-priority projects is essential for success in this highly visible, cross-functional role.
Primary Responsibilities:
Team Deployment and Analytics:
- Leverage analytics tools and methodologies to interpret data from Hub, SP, SD, & 3PL channels to gain operational insights and assess areas of growth opportunity for relevant field teams.
- Define patient support KPIs to measure, develop routine reporting and analytics that monitor trends and performance of patient support programs and distribution activities across brands.
- Support the deployment, targeting, and activity prioritization of Field Access Managers (FAM) and Patient Access Managers (PAM) teams with the ability to deep-dive into detailed data analytics to identify key performance drivers around patient on-boarding process, the payer reimbursement process, and on-going patient treatment adherence/prescription refill process.
- Partner and support the distribution team, by establishing KPIs and performance reporting/score cards to monitor Acadia’s distribution partners to ensure services levels are meeting defined expectations.
Cross-Functional Collaboration:
- Collaborate and partner closely with patient support and distribution teams to ensure reporting metrics are consistent across the organization
- Partner with cross-functional teams in sales, marketing, trade, and market access to evaluate the effectiveness of current programs and strategize improvements to optimize the patient experience.
- Work in sync with, IT and data management teams to ensure data warehousing and reporting requirements and processes are adhered to.
- Ensure data quality and availability through Hub, SP, SD, and 3PL vendors.
Performance Reporting and Monitoring:
- Create a compelling story through data visualization tools communicating solutions to senior stakeholders and leadership teams.
- Monitor and report on Specialty Pharmacy (SP), Hub, and Specialty Distributor (SD) product distribution performance.
- Develop predictive models to identify patients for proactive intervention.
- Generate weekly, monthly, and quarterly performance reports and insights for patient on-boarding and ongoing support services.
- Generate reports and insights for QBR scorecard reviews and/or meetings.
Education/Experience/Skills:
- Requires a Bachelor’s degree in a relevant field (e.g., Data Science, Business Analytics, Pharmaceutical Sciences). Advanced degree preferred. Minimum of 8 years of experience in data analytics, preferably within the pharmaceutical industry.
- Comprehension of pharmaceutical commercialization, patient services and distribution networks. Experience supporting products within the rare disease market place a plus.
- Strong understanding of pharmaceutical data with demonstrated experience in specialty pharmacy, hub, claims, market access, and distribution data sources.
- Excellent analytical reasoning and problem-solving capabilities with demonstrated abilities to think creatively and strategically to solve and answer key business questions/problems.
- Advanced level of Excel modeling and statistical analysis techniques along with demonstrated proficient skills in Power Point.
- Ability to work and learn in a dynamic, fast paced, team-oriented environment,
- Excellent interpersonal and collaborative skills, with a professional demeanor and the ability to interact with all levels of management, colleagues within other departments and vendors.
- Excellent communication and presentation skills with ability to present at a management level with the capability to dive into details when needed.
- Strong project management and organizational skills with a keen attention to detail, ability to multitask, and prioritize
- Works with a sense of urgency without compromising level of quality and process.
- Experience using reporting and dashboard visualization platforms (e.g., PowerBI, Tableau or similar).
- Travel approximately 10%.
Physical Requirements:
This role involves regular standing, walking, sitting, and the use of hands for handling or operating equipment. The employee may also need to reach, climb, balance, stoop, kneel, crouch, and maintain visual, verbal, and auditory communication in a standard office environment and while working independently from remote locations. The employee must occasionally lift and/or move up to 20 pounds. This position requires the ability to travel independently overnight and/or work after hours as required by travel schedules or business needs.
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In addition to a competitive base salary, this position is also eligible for discretionary bonus and equity awards based on factors such as individual and organizational performance. Actual amounts will vary depending on experience, performance, and location.
EEO Statement (US-Based Employees): Studies have shown that women and people of color are less likely to apply for jobs unless they believe they meet every one of the qualifications in the exact way they are described in job postings. We are committed to building a diverse, equitable, inclusive, and innovative company, and we are looking for the BEST candidate for the job. That candidate may be one who comes from a less traditional background or may meet the qualifications in a different way. We strongly encourage you to apply, especially if the reason you are the best candidate isn’t exactly what we describe here.
It is the policy of Acadia to provide equal employment opportunities to all employees and employment applicants without regard to considerations of race, including related to hairstyle, color, religion or religious creed, sexual orientation, gender, gender identity, gender expression, gender transition, country of origin, ancestry, citizenship, age, physical or mental disability, genetic information, legally-protected medical condition or information, marital status, domestic partner status, family care status, military caregiver status, veteran or military status (including reserve status, National Guard status, and military service or obligation), status as a victim of domestic violence, sexual assault or stalking, enrollment in a public assistance program, or any basis protected under federal, state or local law.
As an equal opportunity employer, Acadia is committed to a diverse workforce. If you are a qualified individual with a disability or a disabled veteran, you have the right to request a reasonable accommodation. Furthermore, you may request additional support if you are unable or limited in your ability to use or access Acadia’s career website due to your disability, along with any accommodations throughout the interview process. To request or inquire about your reasonable accommodation, please complete our Reasonable Accommodation Request Form or contact us at talentacquisition@acadia-pharm.com or 858-261-2923.
Please note that reasonable accommodations granted throughout the recruiting process are not guaranteed to be the same accommodations given if hired. A new request will need to be submitted for any ADA accommodations after starting employment.
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Notice to Search Firms/Third-Party Recruitment Agencies (Recruiters): The Talent Acquisition team manages the recruitment and employment process for Acadia Pharmaceuticals Inc. (“Acadia”). Acadia does not accept resumes from recruiters or search firms without an executed search agreement in place. Resumes sent to Acadia employees in the absence of an executed search agreement will not obligate Acadia in any way with respect to the future employment of those individuals or potential remuneration to any recruiter or search firm. Candidates should never be submitted directly to our hiring managers or employees.